what should your tone sound like when you’re the boss?

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Earlier this year, I did an episode of the Ask a Manager podcast about what kind of tone to use in tricky conversations at work. That episode was one of the reasons I was excited about launching a podcast in the first place, because while I talk a lot about tone here, it’s hard to demonstrate tone in writing. It turned out to be a really popular episode, and since then, I’ve had requests from listeners to do more episodes about tone in other situations. For example, here’s one such letter:

I wanted

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