Back in the day (and by that I mean, oh, just a few years ago), employers had a tough time finding out exactly how their staff felt about their jobs. Sure, there were some tried and true sources of info — such as “overheard at the water cooler” and “got a survey back from HR” but if you wanted real, unfiltered, honest responses well… there was nowhere to go.
The internet has changed all that, of course. Want to know what your workers really think? Go online. You’ll learn plenty.