Tag: Business and Customers

Employee Engagement Is a Financial Strategy

We spend a lot of time talking about creating employee engagement. The rationale being that engaged employees are highly productive. And productivity fuels the business. In creating employee engagement, we need to think about employee satisfaction. I don’t see how a dissatisfied employee becomes engaged. It seems like their dissatisfaction […]

Employee Disengagement – Not the Same As Being Grumpy

If you haven’t seen it, there’s an interesting article in The New York Times titled, “Generation Grumpy: Why You May Be Unhappy if You’re Around 50”. The article talks about how people usually become more mellow with age BUT not the current group of middle aged Americans (aka the “Grumpy […]

The Difference Between Goals, Objectives and Outcomes

During this year’s Association for Talent Development (ATD) International Conference and Expo, I had the opportunity to attend a pre-conference workshop on improving human performance. One of the big takeaways from the workshop was the difference between goals, objectives, and outcomes. I know how easy it is to use these […]

High Performing Organizations Focus On a Results Based Approach

This might sound like a strange comment coming from a training consultant, but all performance problems are not solved with training. It’s true. When companies are faced with performance challenges, they need to figure out what the challenge is and address it. The question becomes “What’s the right way to […]