Say What? How Vocal Tone Speaks Volumes About Professionalism

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The tone of your voice — its quality and the emotions it conveys — can send a stronger message about who you are than your actual words. Your tone reveals whether you’re confident, uncertain, bored, annoyed, stressed, enthusiastic, skeptical — whatever your state of being, your tone of voice will communicate it to those around you. Just imagine, for example, that you’ve been insulted by another customer while waiting in line at Starbucks. You turn and say to the perpetrator with a sarcastic or …

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