people say my tone sounds mean

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In today’s Ask a Manager podcast, I talked to someone who’s worried her tone sounds mean. Here’s the letter:

I really appreciated your episode about tone and I was just listening to it again today because I’ve realized that *I* am the coworker who is too direct and makes people feel defensive.

This problem has emerged over the last year, when I learned from my boss that a colleague says I’m hostile and mean. My boss and I talked about this, and a specific example that had occurred months before,

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