non-serious dates at the holiday party, training students to answer the phone, and more

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It’s five answers to five questions. Here we go…

1. How do I downscale our holiday celebration?

I manage a wonderful staff — they are all dedicated, responsible, mature, and get along very well with each other. They are also all, to generalize, introverts (as am I). Over the past nine years, I established a tradition for the holiday season, in which we gather during a weekday afternoon and I give them cookies and a little gift. I came up with this based on my own preferences: I don’t like

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