my coworker treats me like his assistant

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A reader writes:

I work in a small office, seven people total. I love my job and I’ve always received glowing reviews from my boss. However, I have an irritating, ever-present problem.

My coworker, Jim, refuses to learn our operating system, which includes all client data. He will walk up to my desk and interrupt whatever work I’m currently in the middle of to ask me to look up a customer and information about their service. He will even interrupt my lunch break (while I have headphones in) and ask

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