Communication can be hard, especially in the workplace. Sometimes the person speaking can’t distill what’s most important to share; other times, there’s so much information available that it requires the skill of the listener to draw out the takeaways. And often, what a person isn’t saying is important too.
The ability to hear people — truly hear them — is a highly valuable skill that can supercharge a career path, says Catherine Hernandez-Blades, Aflac’s Chief Brand and Communications Officer.
Her background is in technical and high-stakes fields where communication is