Over the last several years, there has been no shortage of information about the importance of soft skills in today’s work environment. Empathy often leads the list of the most vital soft skills. A recent study by Development Dimensions International (DDI), a leading global leadership development company, compiled research involving over 15,000 leaders from 300 different organizations. In this study, which measured the leadership conversational skills having the most impact on overall performance, leading with empathy ranked number one.
The DDI study is not alone in confirming the power of