A reader writes:
I’m a nurse and I work with several nursing assistants. I have no authority to hire them, fire them, or implement any kind of substantive rewards or consequences, but I am responsible for their work.
Most of them are great. One, however, is extremely unpleasant to deal with. If I ask her to do something, she will scowl and mutter darkly about how busy she is and how unreasonable I am. Sometimes she yells at me and sometimes she outright refuses simple requests. I do a lot