how should I handle outside emails about our employees that seem vindictive?

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A reader writes:

I’m a manager in the marketing department for a health care system that employs about 3,500 people. Because I manage the company website, I am also the person responsible for checking the general email address, e.g. info@teapotshealth.org.

Every few months, I receive what I’ll call a “vindictive email” about someone who works for our system. They seem to fall into a few categories:

* Employee ripped them off in some way on a deal, owes them money, “stole” money from them, sold them a boat that didn’t

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